Terms & Conditions
1. The Agreement
The agreement consists of these terms of sale, the information provided in the ordering system, and any specifically agreed terms. In the event of any conflict between the information, the specifically agreed terms between the parties take precedence, as long as they do not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
2. The Parties
The seller is Voss Gass AS, Strandavegen 169, email: [[email protected]](mailto:[email protected]), phone: 91693410, org. no. NO 890 064 922 MVA, and is hereinafter referred to as the seller.
The buyer is the consumer who places the order and is hereinafter referred to as the buyer.
3. Price
The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed about before the purchase.
4. Conclusion of the Agreement
The agreement is binding for both parties when the buyer has sent their order to the seller.
The agreement is nevertheless not binding if there has been a writing or typing error in the seller’s offer in the online store’s ordering system or in the buyer’s order, and the other party realized or should have realized that such an error existed.
5. Payment
Card Payment:
You can pay with the following cards: Visa and Mastercard. Choose your preferred payment method and follow the instructions. We do not charge any extra fees for using these cards.
Invoice:
Personal data is collected in accordance with governmental and legal requirements. When you choose to pay by invoice, we transfer your personal data to Swedbank Pay, a part of PayEx Sverige AB 556735-5671, hereinafter referred to as Swedbank Pay.
Personal data processed by PayEx:
a. Information you provide to us: e.g., name, personal identification number, customer number, invoice number, address, email address, phone number, IP address, and web address.
b. Information processed when you use the Invoice service: transaction details, payment and order information, information about sent invoices and claims, as well as other information arising from the agreement, information about any complaints, and other contact PayEx has had with the customer.
c. Information from other sources: financial information such as income, information about payment remarks needed for credit assessments, and for decisions regarding appropriate debt collection measures in cases where payment is not made as agreed.
To keep your address information accurate, we will continuously obtain information about your registered address from the National Population Register. To carry out a credit assessment, PayEx must obtain information from external credit reference agencies such as Bisnode. Furthermore, in some cases, PayEx may need to conduct customer checks as part of efforts to combat money laundering and terrorist financing, for example by checking against so-called sanctions lists.
Purpose of the processing
PayEx processes personal data in order to identify and assess the creditworthiness of customers, to complete the agreement with the customer and protect its rights, as well as for statistical and analytical purposes — for example, to carry out risk assessments and prevent fraud, abuse, and misuse of payment services, to improve decision-making in debt collection, and to develop the products and services offered by PayEx.
Marketing
Your personal data may be processed for marketing purposes, for example to provide you with information (by letter, email, or other means) about services offered by PayEx or any of PayEx’s approved partners. You may object to this at any time by sending an email to [[email protected]](mailto:[email protected]) or another address indicated by PayEx.
Transfer of Personal Data
The information may be shared with a data processor who processes the personal data on behalf of PayEx. In these cases, PayEx has entered into a data processing agreement, and the processor is not permitted to process the personal data for any purpose other than providing the service to PayEx. Furthermore, the personal data may be shared with courts or authorities that are entitled to the information under the law.
In certain cases, PayEx may also share the information with other companies within the PayEx Group or with Swedbank.
PayEx may share information about credit, payment defaults, or credit misuse in accordance with the Financial Institutions Act and the Debt Information Act when conducting credit assessments of private individuals. Among other things, this information is passed on to Norwegian debt registers.*
Storage and Deletion
Your personal data is stored for as long as necessary to fulfill the purpose of the processing, as well as to comply with PayEx’s legal obligations (e.g., accounting or anti-money laundering regulations).
Your Rights
You always have the right to request a copy of the personal data PayEx has stored about you. You can contact PayEx at the address provided below. At the same address, you can also notify PayEx if you do not wish to receive direct marketing (see also the section on marketing above), or if you want PayEx to correct inaccurate information or delete data. However, PayEx cannot delete your data if there is a legal requirement for processing and storage, such as accounting or anti-money laundering regulations, or if there are other legitimate reasons why the data must be stored, for example in cases of unpaid debt.
PayEx has appointed a Data Protection Officer, who can most easily be reached at [[email protected]](mailto:[email protected]). You also have the right to contact the Norwegian Data Protection Authority (Datatilsynet) regarding complaints about the processing of personal data.
Address: PayEx Sverige AB, Attn. Data Protection Officer, 621 88 Visby, or [[email protected]](mailto:[email protected])
For more information on how PayEx processes your personal data, see [https://swedbankpay.no/vilkaar/behandling-av-personoppgifter](https://swedbankpay.no/vilkaar/behandling-av-personoppgifter).
*About the Debt Register
The credits included in the register are unsecured debt, installment credits, and revolving credits submitted by banks and credit companies (financial institutions). Gjeldsregisteret AS or Norsk Gjeldsinformasjon AS reports utilized and granted credits, as well as the number of credits and creditors. This information is only available to banks and credit market companies that themselves report information.
Information about Credit Assessment
Carrying out a credit assessment is a prerequisite for us to be able to process a request for payment on credit.
A credit check is carried out at the time of purchase, which in some cases involves obtaining a credit report. If a credit report is obtained, a copy will be sent to you by post.
Information about Transfer
The claim will be transferred to PayEx Sverige AB, 556735-5671, S:t Hansplan 1, 621 88 Visby. Payment with releasing effect can therefore only be made to PayEx using the account specified by PayEx.
Payment and Delivery Terms – PayEx Invoice
Delivery Terms
Delivery is made to your registered address.
Payment Terms
An invoicing fee is charged in the following amount: [The customer specifies the invoicing fee the customer uses].
The invoice must be paid so that it is received by the recipient no later than 14 days after the invoice date. In the event of late or missing payment, interest on overdue payments will accrue at the applicable rate in accordance with the Act on Interest on Overdue Payments (the Interest on Overdue Payments Act) or any corresponding law replacing it, as well as a reminder fee regulated in the Debt Collection Regulations, which as of today is NOK 70. Interest on overdue payments begins to accrue the day after the due date.
When you choose Invoice, PayEx Sverige AB takes over the right to receive payment, and your payment of the invoice must therefore be made to PayEx Sverige AB.
Vipps:
You can pay with Vipps at checkout. Follow the instructions at checkout. You must have a Vipps account to use this payment method. Contact your bank to create a Vipps account if you do not have Vipps but wish to pay via Vipps.
6. Delivery
Delivery has taken place when the buyer, or their representative, has taken possession of the item.
If the delivery time is not stated in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer’s order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk of the Goods
The risk for the goods passes to the buyer when he, or his representative, has received the goods in accordance with section 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the withdrawal period. All calendar days are included in the period. If the deadline falls on a Saturday, public holiday, or festive day, the deadline is extended to the next working day.
The withdrawal period is considered to have been met if the notification is sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).
The withdrawal period begins to run:
- For the purchase of individual items, the withdrawal period starts the day after the item(s) are received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the withdrawal period starts the day after the first shipment is received.
- If the purchase consists of several deliveries, the withdrawal period starts the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiry of the original period if the seller does not inform the buyer before entering into the agreement about the right of withdrawal and provide the standardized withdrawal form. The same applies if there is a lack of information about the conditions, deadlines, and procedures for exercising the right of withdrawal. If the trader provides this information within these 12 months, the withdrawal period will expire 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the date the notice of withdrawal was given. The buyer covers the direct costs of returning the item, unless otherwise agreed or if the seller has failed to inform the buyer that they must cover the return costs. The seller cannot charge a fee for the buyer’s use of the right of withdrawal.
The buyer may examine or test the item in a proper manner to determine its nature, characteristics, and function without losing the right of withdrawal. If the examination or testing goes beyond what is reasonable and necessary, the buyer may be held liable for any reduction in the value of the item.
The seller is obliged to refund the purchase amount to the buyer without undue delay and no later than 14 days from the date the seller received notice of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold the refund until the goods have been received from the buyer, or until the buyer has provided documentation that the goods have been returned.
9. Delay and Non-Delivery – Buyer’s Rights and Deadline for Submitting Claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the provisions of Chapter 5 of the Consumer Purchases Act, depending on the circumstances: withhold the purchase amountdemand performancelelse, heve of the agreement and/or demand compensation from the seller.
For evidentiary purposes, notices regarding claims for breach of contract should be made in writing (for example by email).
Performance
The buyer may insist on completing the purchase and demand performance from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome, or if performance would result in such great inconvenience or cost to the seller that it would be significantly disproportionate to the buyer’s interest in performance. If the obstacle is removed within a reasonable time, the buyer may nevertheless demand performance.
The buyer loses the right to demand performance if he or she waits an unreasonably long time to make the claim.
Termination (Cancellation)
If the seller does not deliver the goods at the agreed delivery time, the buyer shall urge the seller to deliver within a reasonable additional deadline for performance. If the seller does not deliver the goods within this additional deadline, the buyer may terminate the purchase.
However, the buyer may terminate the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was essential for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is crucial.
If the item is delivered after the additional deadline set by the consumer or after the delivery time that was essential for the conclusion of the agreement, a claim for termination must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer may claim compensation for any loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control, which could not reasonably have been foreseen at the time of the agreement, avoided, or overcome.
10. Defect in the Goods – Buyer’s Rights and Complaint Deadline
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered, stating that they wish to invoke the defect. The buyer has always complained in time if this is done within two months from the time the defect was discovered or should have been discovered. A complaint may be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaint deadline is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the provisions of Chapter 6 of the Consumer Purchases Act, depending on the circumstances: withhold the purchase amount, velge mellom retting og omleveringdemand prisavslag, kreve avtalen hevet og/eller kreve compensation from the seller.
Complaints to the seller should be made in writing.
Repair or Replacement
The buyer may choose to demand repair of the defect or delivery of a replacement item. However, the seller may object to the buyer’s demand if fulfilling it is impossible or would cause unreasonable costs for the seller. Repair or replacement must be carried out within a reasonable time. As a rule, the seller is not entitled to make more than two attempts to remedy the same defect.
Price Reduction
The buyer may demand an appropriate price reduction if the item is not repaired or replaced. This means that the ratio between the reduced price and the agreed price should correspond to the ratio between the item’s value in its defective state and its value in contractual condition. If there are special reasons, the price reduction may instead be set equal to the significance of the defect for the buyer.
Termination (Cancellation)
If the item is not repaired or replaced, the buyer may also terminate the purchase if the defect is not insignificant.
11. Seller’s Rights in the Event of Buyer’s Breach
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the provisions of Chapter 9 of the Consumer Purchases Act, depending on the circumstances: holde varen tilbakedemand oppfyllelse av avtalen, kreve avtalen hevet samt kreve compensation from the buyer. The seller may also, depending on the circumstances, demand interest on late payments, debt collection fees and reasonable fees for uncollected goods.
Performance
The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if he waits an unreasonably long time to make the claim.
Termination (Cancellation)
The seller may terminate the agreement if there is a material breach of payment or another significant breach by the buyer. However, the seller cannot terminate if the full purchase price has been paid. If the seller sets a reasonable additional deadline for performance and the buyer does not pay within this deadline, the seller may terminate the purchase.
Interest on Late Payments / Debt Collection Fees
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase amount pursuant to the Interest on Overdue Payments Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees in accordance with the Debt Collection Act.
Fee for Uncollected Non-Prepaid Goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover, at most, the seller’s actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
12. Guarantee
A guarantee provided by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee therefore does not limit the buyer’s right to make complaints or claims in the event of delays or defects as described in sections 9 and 10.
13. Personal Data
The controller responsible for collected personal data is the seller. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to fulfill the agreement with the buyer, or in cases required by law.
14. Dispute Resolution
Complaints must be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached by phone at 23 400 500 or www.forbrukerradet.no.
The European Commission’s complaint portal can also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.